- Knowledge base. A Quick Guide to Configuring a Knowledge Base.
-
Generic Request Module. A Quick Guide to Configuring Requests.
- How to assign a request to the manager?
- How to add tags to requests?
- How to track the request activities and set the due date?
- How to configure the request category?
- How to configure request types?
- How to configure request type routes?
- How to create a subrequest?
- How to prioritize the requests?
- How to configure request type stages?
- Generic Request Service module. A Quick Guide to Configuring Services.
- Website Service Desk. How to Quickly Configure Website Request Submissions.